FAQs

Page Turners Madras is a new age book lending library which runs based on a Peer to Peer network. It is driven by a bit elderly but energetic six-member “Tsundoku” friends.

You can rent a book via https://ptmadras.com website.

Yes, you can. However, we will require a lead time of at least a week to make the book available for you.

You can register yourself with us via the login page in the website.

No registration fees involved. We do not offer any packages for 3,6,12 months period as our motto is to make more and more people read books and to create awareness without any hassle. But if a renter prefer subscription packages then a customized plan will be proposed on request.

We charge 20 % of the book MRP as rent. Yes, there is a caution deposit minimum of Rupees 500 which needs to be paid when you take your first book from us. You would get a prompt at the time of checkout.

If the book’s MRP value is more than Rs.1000, the caution deposit will be same as the MRP of the book. The caution deposit is fully refundable once the book has been returned without any issues. If the customer is going to be a recurring customer, the base deposit amount which is Rs.500 would still be with Page Turners Madras.

In case of any difficulties, contact Page Turners Madras directly.

Yes, you need to pay a caution deposit. However, as a new user, if you feel edgy, you shall rent additional books based on availability to match the caution deposit value. Needless to mention, all the books rented need to be returned back on or before the due date.

If the book’s MRP value is more than Rs.1000, the caution deposit will be same as the MRP of the book. The caution deposit is fully refundable once the book has been returned without any issues.

If the customer is going to be a recurring customer, the base deposit amount which is Rs.500 would still be with Page Turners Madras.

In case of any difficulties, contact Page Turners Madras directly.

You shall request for a refund of deposit via email ( reachus@ptmadras.com). The refund will be made either through Paytm/TEZ or cash based on convenience.

There is No time frame as such for a refund of your deposit. You are free to claim a refund anytime you want (of course, once the books in your possession are returned back). But, if you intend to be a subscriber of Page-Turners Madras, you shall leave the caution deposit with us and request for more books as and when you need. This would save the time and effort involved in the back and forth transactions.

If we are in your situation, we also would have got this question in our minds. We will refund the deposit as soon the request for the same is placed. Besides, we would need the book in your possession back just like how it was handed over to you, the rest assured.

Unless any damages that render the book not readable, No damage cost would be levied. The books from us are very well wrapped to avoid any damages by default. Please ensure that the book is returned back in good condition. All the books from Page Turners Madras comes with our logo and we expect the same book to be returned.

Yes, you will receive a soft copy of the receipt in your registered email address once the payment is done.

Pick up and drop points will be near or on your way to the workplace. As of now, we are very active in OMR – Sozhinganalur ELCOT, Dollar Stop and some of the residential apartments in and around OMR. We also serve some of the other IT HUBS like SIPCOT, TIDEL, SP Infocity, Ramanujam IT Park, etc. as well on any business days based on the number of book reservations.

For other areas in Chennai, the books are either delivered at the customers apartment / at their workplace as per the request.

The book holding period varies based on the Genre.

  • 15 days for regular books
  • 30 days for Pregnancy related books, Exam Preparation books
  • 90 days for Technology related books

In case of the regular books,  if a user feels that he/she cannot complete reading the book in 15 days, they can connect with Page Turners Madras to see if they can continue to hold the book for another 15 days. All the extension requests will be addressed based on the demand. Kindly note that the user would need to pay the rent for the additional 15 days time.

We expect your kind cooperation in this regard so that we can provide an opportunity to everyone who would like to read a book. However, if you think you cannot complete a book in two weeks, then we suggest you pay the rent for the next week as well and block the book upfront by sending us an email. All the extension requests will be addressed based on the demand.

Kindly note that the user would need to pay the rent for the additional 15 days time.

Maximum 2 days of extension is allowed for genuine reasons. Beyond which it will attract additional rental charges.

Yes, you can. Write to us with your cell number and we can discuss. You can also connect with us directly via the phone number and also via whats-app and Facebook.

A colleague at your own office may be a part of this Page-Turners Madras Peer group. You can collect/return the book through him/her. A Page-Turners Madras Peer member will receive incentives for his effort. Write to us if you want to become a part of Page-Turners Madras Peer group. You can refer your friends too so that you as well as your friends get some extra pocket money.

At Page-Turners Madras, we try to circulate used books that are in good condition only. You may also get a brand new copy of a book too.

You can connect with us via Whatsapp 988 486 1519 (chat) or via email id ( reachus@ptmadras.com). Please ensure that you provide your contact details. We will connect with you within 24 hours.

The Renter can find the book return date in the Bill copy. The renter would also start receiving a remainder email to their registered email address three days prior to the due date.

The Lender would be  receiving a notification email to their registered email address whenever their book has been reserved.

A delivery charge between the range Rs.20 to Rs.50 is applicable based on the location of the Renter.

No delivery charges if you collect it directly from us at our Hubs.

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